Contact Us

Ensuring a safe and transparent point of contact is a legal and industry requirement for online gambling in Australia. Users seeking assistance or wishing to submit an inquiry to burancasino via buran-casinos.com are provided with multiple contact options, subject to comprehensive Australian regulatory standards. Contact information herein is structured in accordance with current AU legal obligations, privacy protections, and industry best practices. All methods allow legitimate inquiries and complaints, with supporting mechanisms for escalation, in line with the Curaçao Gaming Control Board and Anjouan Gaming Authority (Comoros) licensing arrangements (valid through 2025).

Contact Channels & Availability

• Email Support: Direct all support inquiries to [email protected]. This channel is dedicated to addressing player issues, technical assistance, and responsible gambling concerns. All communications are handled by authorized support personnel in compliance with AU consumer protection laws, and records are maintained confidentially according to applicable privacy standards.
• Live Chat: For immediate assistance, use the live chat feature available on buran-casinos.com. Live chat is monitored around-the-clock. Please provide a valid email address and a concise description of your request to facilitate prompt, documented follow-up. Communication via live chat is subject to the same regulatory protections as email inquiries.
• Contact Form: Users may also utilize the integrated contact form below to initiate support requests. Entry of an email or messenger address and a message description is required to ensure proper identification and traceability in compliance with applicable anti-fraud and consumer safeguard regulations.

Procedural Steps for Submitting an Inquiry

1. Submission: Complete the contact form (below) or send an email to the address provided, clearly stating your name, valid email address, and an accurate description of your request or issue. Queries lacking sufficient identifying information may be delayed, as per strict verification mandates to prevent unauthorized account or data access.
2. Review & Response Timeframes: All inquiries are reviewed in accordance with AU industry standards, with responses typically provided within one business day. For time-sensitive matters, utilize live chat for expedited handling. These commitments meet the minimum requirements set by both licensing jurisdictions and local consumer law.
3. Escalations & Disputes: If your concern is not addressed to your satisfaction in the initial response, you have the right to request escalation to a supervisory representative. In accordance with Curaçao and Anjouan (Comoros) licensing, all unresolved disputes may be further referred for regulatory review or to independent alternative dispute resolution (ADR) bodies, as mandated for the protection of AU-based users.

Regional Compliance Note: Burancasino, as offered on buran-casinos.com, is operated under international gaming licenses (Curaçao license 8048/JAZ and Anjouan (Comoros), both valid through 2025) and serves clients in Australia within the framework permitted by current AU law. All user data submitted via contact channels are processed in accordance with the Australian Privacy Act 1988 (Cth) and local consumer law. As no direct physical address is specified, written correspondence should be conducted electronically through the official channels above. Burancasino and its parent entities, Rabidi N.V. and NovaForge Ltd., uphold the highest standards of responsible gaming and consumer protection for the AU market.

Legal Disclaimers & User Protections

• Privacy & Data Protection: All communications with burancasino via buran-casinos.com are subject to strict confidentiality and privacy controls. User data is collected, stored, and processed according to AU Privacy Principles. Your information will be used solely to resolve your request or handle the relevant dispute, with no unauthorized third-party disclosures.
• Responsible Gambling: Users contacting support regarding responsible gambling will receive prompt information about self-exclusion programs, account limits, and resources for problem gambling services as required by AU consumer protection policy.
• Compliance and Escalation Rights: By engaging with the contact mechanisms provided, users acknowledge the use of international licensing and the rights to escalate unresolved complaints to the Curaçao Gaming Control Board or the Anjouan Gaming Authority (Comoros) if satisfactory internal resolution is not achieved. Correspondence with regulatory authorities must include full documentation of prior complaint history in line with regulatory protocols.
• Brand & Domain Usage: All references to burancasino within this document are strictly in connection with buran-casinos.com. Users making contact through unofficial channels risk diminished regulatory protections and are reminded to verify the official domain before submitting personal information.
• Temporal Validity of Information: All policies, contacts, and licensing data in this section are valid and updated through 2025 or until superseded by later revisions in accordance with jurisdictional requirements.